Return, Replacement & Refund Policy

At Meethi Golee, we take great care to ensure that every order reaches you safely and in the correct condition. However, if you receive a product that is damaged, defective, leaked, tampered with, or different from what you ordered, you may raise a return or replacement request within 7 days of delivery.

Return Eligibility

A return or replacement request will be considered only in the following cases:

• The product received is damaged or defective.
• The product has leaked or its packaging/seal is damaged at the time of delivery.
• You have received an incorrect product.
• The product received is different from the item mentioned in your order.

To help us verify your request quickly, a clear, continuous and unedited unboxing video recorded from the moment the sealed courier package is opened may be required.

The unboxing video should clearly show:

• The sealed outer package.
• Shipping label/order details.
• Opening of the package.
• Product(s) received.
• Any visible damage, leakage, defect or incorrect item.

Requests without sufficient supporting evidence may not be eligible for return, replacement or refund.

Non-Returnable Products

Due to hygiene, health and safety considerations, opened, used, partially consumed or tampered products cannot be returned or exchanged.

Products will also not be eligible for return in cases where:

• The product seal has been opened or broken after delivery.
• The product has been used or partially consumed.
• The original packaging, label or product components are missing.
• The product has been damaged due to improper storage or handling after delivery.
• The return request is raised after the applicable 7-day return window.
• The customer simply changes their mind after receiving the correct and undamaged product.

How to Raise a Return or Replacement Request

You must contact the Meethi Golee customer support team within 7 days of receiving your order.

Please share:

• Your Order ID.
• Registered name and mobile number.
• Photographs of the product and packaging.
• Clear details of the issue.
• Unboxing video, wherever applicable.

Requests raised after 7 days from the date of delivery may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it is delivered.

If you receive a product that is damaged, leaking, defective, tampered with or incorrect, contact us within the specified return period.

Once the issue has been reviewed and approved by our team, depending on the circumstances, we may offer:

• A replacement of the same product; or
• A refund for the eligible product.

The resolution offered will depend on product availability and the nature of the issue.

Replacements & Exchanges

If your replacement request is approved, we will arrange a replacement for the eligible product, subject to stock availability.

Products cannot ordinarily be exchanged because of personal preference, change of mind, or after the product has been opened or used.

If the requested replacement product is unavailable, an eligible refund may be processed instead.

Refunds

Once an approved return, where applicable, is received and inspected by our team, we will notify you regarding the status of your refund.

If approved, the eligible refund will be processed to the original payment method used while placing the order.

Refunds generally reflect within 3–7 business days after processing, although the actual time may vary depending on your bank, card issuer, payment gateway or financial institution.

Shipping charges, Cash on Delivery charges or other service/convenience charges, if applicable, may be non-refundable unless the refund is being issued because of an error attributable to Meethi Golee.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, any applicable COD or handling charge may be non-refundable.

Any other applicable return, shipping or convenience deductions will be communicated before the refund is processed.

Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped or handed over to our delivery partner, cancellation may no longer be possible.

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

Orders Refused at Delivery / RTO

If a Cash on Delivery order is refused at the time of delivery or repeatedly remains unavailable for delivery, Meethi Golee reserves the right to restrict Cash on Delivery availability for future orders associated with the same customer details.

For prepaid orders returned to us because of an incorrect/incomplete address, customer unavailability or refusal of delivery, applicable forward and return shipping charges may be deducted before any eligible refund is processed.

Contact Us

For any questions regarding returns, replacements or refunds, please contact: