Meethi Golee Returns & Refund Policy

Last updated: May 2025

1. Eligibility for Returns

  • Timeframe: You may return most unopened or lightly used products within 30 days of delivery.
  • Condition: Products must be in their original packaging with all labels and seals intact. If opened, please retain the box and any printed materials.
  • Exceptions:
    • Products marked “Final Sale” (e.g. sample vials, clearance items) are not eligible for return.
    • Returns due to change of mind are accepted only on full-size items.

2. How to Initiate a Return

  1. Contact Support: Email support@meethigolee.com or call +91-800-123-4567 with your order number and reason for return.
  2. Return Authorization: We’ll send you an RMA (Return Merchandise Authorization) number and shipping instructions.
  3. Pack Securely: Package your item(s) safely, include the RMA slip, and ship to the address provided.

3. Return Shipping & Costs

  • Domestic (India) Orders: We provide a prepaid return label—no shipping charges for eligible returns.
  • International Orders: Return shipping costs are the customer’s responsibility. We recommend using a trackable courier.

4. Inspection & Processing

Once we receive your return, allow 3–5 business days for inspection and processing. We will notify you by email of your refund or exchange status.

5. Refunds

  • Method: Refunds are issued to the original payment method (credit/debit card, UPI, net-banking, etc.).
  • Timing: Allow 5–7 business days after approval for funds to appear in your account.
  • Restocking Fee: None—refunds are for the full returned product price.
  • If you received a promotional gift or free item with your order, please return it; otherwise its value will be deducted from your refund.

6. Exchanges

To request an exchange for a different Meethi Golee formula or size, follow the return process above and note “Exchange for [Product Name]” in your RMA request. Exchanges are subject to availability.

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, notify us within 7 days of receipt. We will arrange an expedited replacement or full refund (including original shipping charges) at no extra cost.

8. Cancellation Policy

Orders can be canceled free of charge within 2 hours of placement via your online account or by contacting support. After 2 hours, please follow the return procedure if you wish to send it back.

9. Contact Us

If you have any questions or need assistance:

  • Email: support@meethigolee.com
  • Phone: +91-800-123-4567 (Mon–Sat, 9 am–6 pm IST)
  • Live Chat: Available on our website and mobile app

We appreciate your trust in Meethi Golee and are committed to making your experience smooth and satisfactory.